Refund Policy

Our commitment to fair and transparent refund processing

Last Updated: January 13, 2026

Our Refund Commitment

At JKPACE, we understand that circumstances may change. This Refund Policy outlines the terms and conditions under which examination registration fees may be refunded. We are committed to processing all eligible refund requests fairly and promptly.

⚡ Refund Processing Time

All eligible refund requests for examination fees are processed within 1 to 2 business days from the date of refund approval.

Once processed from our end, the refund will be credited to your original payment method. The actual time for the amount to reflect in your bank account may vary depending on your bank or payment provider, typically taking an additional 5-7 business days.

📅 Timeline Overview:

Refund request approval: Within 24 hours of request
Refund processing by JKPACE: 1-2 business days
Credit to your account: Additional 5-7 business days (bank-dependent)

1. Eligibility for Refunds

You may be eligible for a full or partial refund of your examination registration fee in the following circumstances:

✅ Full Refund Eligible Cases:

Cancellation before 48 hours: If you cancel your registration at least 48 hours (2 days) before the scheduled examination date and time
Technical issues from our end: If the examination cannot be conducted due to technical failures on the JKPACE platform
Examination cancellation: If JKPACE cancels or postpones the examination for any reason
Duplicate payment: If you accidentally made multiple payments for the same examination
Payment error: If payment was deducted but registration was not confirmed due to a system error

⚠️ Partial Refund Eligible Cases (50% refund):

Cancellation 24-48 hours before exam: If you cancel your registration between 24 to 48 hours before the scheduled examination

❌ No Refund Cases:

Late cancellation: Cancellation requests made less than 24 hours before the examination
No-show: If you fail to appear for the examination without prior cancellation
Disqualification: If you are disqualified due to violation of examination rules or terms of service
Technical issues on your end: Issues with your internet connection, device, or local technical problems
After examination completion: Refund requests made after you have started or completed the examination
Poor performance: Unsatisfactory examination results or scores

2. How to Request a Refund

To request a refund, please follow these steps:

📝 Refund Request Process:

Contact Support: Send an email to jkpace.help@gmail.com or call us at +919596440766
Provide Required Information:
- Your full name and registered email address
- Examination name and registration ID
- Payment transaction ID and date
- Reason for refund request
- Any supporting documentation (if applicable)
Subject Line: Use subject line "Refund Request - [Examination Name] - [Your Name]"
Wait for Confirmation: You will receive an acknowledgment email within 24 hours
Review Process: Our team will review your request and notify you of the decision within 24-48 hours
Refund Processing: If approved, the refund will be processed within 1-2 business days

Important: Refund requests must be made from the email address registered with your JKPACE account. Requests from unregistered email addresses may be delayed or rejected.

3. Refund Method and Payment Details

3.1 Refund to Original Payment Method: All refunds are processed back to the original payment method used during registration (credit card, debit card, UPI, net banking, etc.).

3.2 Bank Transfer Requirements: In some cases where the original payment method is not available, we may process refunds via direct bank transfer. You will need to provide:

Bank account holder name (must match your JKPACE account name)
Bank account number
IFSC code
Bank name and branch

3.3 Verification: For security purposes, we may request additional verification documents before processing refunds to alternate payment methods.

3.4 Processing Fees: JKPACE does not charge any processing fee for refunds. However, please note that payment gateway charges (if any) are non-refundable. Typically, payment gateway charges are approximately 2-3% of the transaction amount.

3.5 Currency: All refunds are processed in Indian Rupees (INR) only.

4. Examination Postponement or Cancellation by JKPACE

4.1 Full Refund Option: If JKPACE cancels or significantly postpones an examination, you will be offered either:

A full refund of your registration fee, or
Free transfer to an alternate examination date without additional charges

4.2 Notification: In case of examination cancellation or postponement, all registered candidates will be notified via email and SMS at least 24 hours in advance (subject to circumstances).

4.3 Automatic Processing: If you choose a refund, it will be automatically processed within 1-2 business days without requiring a separate refund request.

5. Technical Issues During Examination

5.1 Platform-Related Issues: If you experience technical difficulties due to JKPACE platform issues during the examination:

Immediately report the issue to our support team via email or phone
Take screenshots or record the issue if possible
We will investigate and may offer a full refund or free re-examination opportunity

5.2 User-Side Issues: Technical issues caused by your internet connection, device, browser, or other factors on your end are not eligible for refunds. We recommend:

Testing your system before the examination using our compatibility checker
Ensuring stable internet connection (minimum 2 Mbps recommended)
Using updated browsers and having backup power supply

5.3 Investigation Period: Technical issue refund requests will be investigated within 3-5 business days. If approved, refunds will be processed within 1-2 business days thereafter.

6. Prize Money and Rewards

This refund policy applies only to examination registration fees. Prize money and rewards won through examinations are governed by separate terms outlined in our Terms and Conditions.

Winners who have been disqualified due to violations will forfeit both their registration fees and any prizes won.

7. Refund Tracking and Status

7.1 Status Updates: You can track your refund status by:

Checking your registered email for status update notifications
Contacting our support team with your refund request reference number
Logging into your JKPACE account and checking "My Registrations" section

7.2 Refund Confirmation: Once your refund is processed, you will receive a confirmation email with:

Refund transaction ID
Refund amount
Expected credit date to your account
Payment method details

7.3 Delayed Refunds: If you do not receive your refund within the stated timeline, please contact us with your refund reference number. We will investigate and provide an update within 24 hours.

8. Disputed Transactions and Chargebacks

8.1 Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact JKPACE support. Most issues can be resolved quickly through direct communication.

8.2 Chargeback Consequences: Initiating a chargeback without first attempting to resolve the issue with us may result in:

Immediate suspension of your JKPACE account
Disqualification from current and future examinations
Forfeiture of any prizes or rewards
Legal action for fraudulent chargebacks

8.3 Legitimate Disputes: If you believe there has been an unauthorized transaction on your account, please report it to us immediately at jkpace.help@gmail.com.

9. Changes to Refund Policy

JKPACE reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. However, any changes will not affect refund requests made before the policy update.

We encourage you to review this Refund Policy periodically to stay informed about our refund procedures.

10. Contact Us for Refund Inquiries

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

📞 JKPACE Support Team

Email: jkpace.help@gmail.com

Phone: +919596440766

Address: Jammu and Kashmir, India

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Response Time: We aim to respond to all refund inquiries within 24 hours during business days.

📋 Quick Summary

✅ Processing Time: 1-2 business days after approval
✅ Full Refund: Cancellation 48+ hours before exam
⚠️ 50% Refund: Cancellation 24-48 hours before exam
❌ No Refund: Cancellation less than 24 hours or no-show
💳 Refund Method: Original payment method
📧 Contact: jkpace.help@gmail.com

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